Return & Refund Policy

Last Updated: July 2026

At Blush&Bo, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, replacements, and order cancellations are handled.

By placing an order through our website, you agree to this Return & Refund Policy.

1. Return Period

You may request a return within 30 days after receiving your order.

The return period begins on the date the shipping carrier confirms that your order was delivered.

2. Return Authorization

Before returning a product, please contact us at info@blush-bo.com.

Please include:

• Your order number
• Your full name
• The email address used for the order
• The reason for your return
• Photos if the product is damaged, defective, or incorrect

Returns sent without prior authorization or to an address not provided by our customer service team may not be accepted.

3. Return Eligibility

To qualify for a return, the item must generally:

• Be unused, unworn, unwashed, and in its original condition
• Have all original tags attached
• Be returned in its original packaging where reasonably possible
• Show no signs of wear, damage, stains, odors, washing, or alteration

You may also qualify for a return or other resolution when:

• The item arrived damaged or defective
• You received the wrong item
• The item differs materially from what was ordered

The following items cannot generally be returned unless they arrived damaged, defective, or incorrect:

• Worn, washed, damaged, or altered items
• Items without their original tags
• Earrings or other hygiene-sensitive products
• Underwear, swimwear, and intimate apparel where the hygiene seal has been removed
• Personalized or custom-made products
• Gift cards
• Items marked as final sale or non-returnable

Any exclusions will be clearly stated where applicable. Your statutory consumer rights remain unaffected.

4. Damaged, Defective, or Incorrect Items

Contact us within 7 days after delivery if your order arrives damaged, defective, or incorrect.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label, when available

After reviewing your request, we may offer:

• A replacement
• Store credit
• A partial refund
• A full refund

The appropriate resolution will depend on the circumstances.

Please do not dispose of the item or packaging before receiving instructions from us.

5. Return Shipping Costs

Unless otherwise required by applicable law, customers are responsible for return shipping costs when returning an item because of:

• Incorrect sizing
• A change of mind
• Personal preference
• Ordering the wrong product, size, or color

We may cover reasonable return shipping costs when:

• The wrong product was delivered
• The product arrived damaged
• The product arrived defective
• The return resulted from an error made by Blush&Bo

Original shipping costs and return shipping costs are generally non-refundable unless the return is caused by our error or applicable law requires otherwise.

We strongly recommend using a tracked shipping service. Blush&Bo is not responsible for return packages that are lost or damaged before reaching the designated return address.

6. Refund Processing

Once your return has been received and inspected, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method whenever possible.

After approval, please allow approximately 5–10 business days for the refund to appear in your account. The exact timing depends on your bank, card issuer, or payment provider.

Any original discount applied to the order will be reflected in the refunded amount.

The FTC advises online sellers to clearly state return deadlines, refund conditions, and responsibility for return shipping.

7. Exchanges

To request an exchange, contact us within the 30-day return period.

Exchanges are subject to product availability. We cannot reserve replacement products while the original item is being returned.

Where a direct exchange is unavailable, we may ask you to return the original item for a refund and place a new order.

Customers are generally responsible for exchange shipping costs unless the exchange is required because the original item was damaged, defective, or incorrect.

8. Order Cancellations

Orders may only be cancelled before they enter processing or fulfillment.

Submitting a cancellation request does not guarantee that the order can be cancelled.

A cancellation is only confirmed once you receive written confirmation from Blush&Bo.

Once an order has been processed or shipped, it must be handled through the standard return procedure.

9. Refused or Unclaimed Deliveries

Orders that are refused, left unclaimed, or returned because of an incorrect or incomplete address may be subject to return shipping charges and carrier fees.

These costs may be deducted from the refund where permitted by law.

10. Delivered Orders

An order is considered delivered once the shipping carrier confirms delivery to the address provided during checkout.

When tracking shows that your package was delivered but you cannot locate it, please check with:

• Household members
• Neighbors
• Building management
• Your reception desk or mailroom
• Parcel lockers
• Your local shipping carrier

Contact us when you still cannot locate the package after completing these checks.

11. Chargebacks & Payment Disputes

We encourage you to contact us at info@blush-bo.com before initiating a chargeback or payment dispute so we can attempt to resolve the issue directly.

Opening a dispute may delay the resolution while the payment provider investigates the claim.

Where necessary, we may provide supporting information such as:

• Tracking information
• Delivery confirmation
• Customer communications
• Order records
• Website-policy acceptance records

Nothing in this section limits any rights you may have under applicable consumer or payment laws.

12. Abuse of This Policy

We reserve the right to refuse a return, refund, replacement, or future purchase where there is reasonable evidence of:

• Fraud
• Chargeback abuse
• False or misleading claims
• Excessive or repeated return activity
• Abuse of promotions or discounts
• Deliberate damage to products
• Misuse of this Return & Refund Policy

Every case will be reviewed individually and subject to applicable law.

13. Contact Information

For questions about returns, refunds, cancellations, exchanges, or replacements, please contact:

Company: Blush&Bo
Website: https://blush-bo.com/
Email: info@blush-bo.com